Benefits for your branches
CUSTOMERS
Single point of service for all customer concerns / detailed product information for professional customer assistance / sales processing without waiting times / offer creation with price variants / printouts in customers’ language / returns in any shop / repairs tracking via internet / flawless customer service through access to promotion systems (billing, CRM…) / payment by mobile phone
SALES STAFF
Single user interface for all service activities / highest user friendliness through predefined operations / maximised system security through validated returns & voucher functions / predefined price finding, cross selling / mobile product assistance, goods receipt and stocktaking / integrated repairs processing / working hours clocking / multilingual user interface in the user language / company-wide stock information / commission management
Benefits for your management
FINANCE & CONTROLLING
Real-time monitoring of all shop activities / multiple tax groups / multi-currency capability / full integration into accounting systems / accounts management with initial account assignment / franchise branch management / minimal rollout costs through predefined releases / analysis of conspicuous user behaviour / budget controlling / secure voucher handling / electronic prepaid handling (eVoucher) / precise product monitoring / multilevel break-even analyses
SALES & MARKETING
Multi-channel support (all distribution channels) / multi-level pricelist management / article ranges (product bundles, article variants) / additional services (contracts...) / realtime analysis of running campaigns and strategies / CRM with detailed sales history / system for flexible customer questionnaires / multi-stage discount system / integration of billing systems / multilingual / swift adaptation to the distribution structure